M-Files has been recognized as a “Customer’s Choice” in document management in the June 2025 Gartner® Peer Insights™ Voice of the Customer report.
This report is a must-have for business leaders and IT professionals looking to find the best document management solution to meet their organization’s needs.
This acknowledgment highlights that M-Files exceeds the market average in both:
- Customer satisfaction – with ratings for capabilities, support, and overall experience
- User adoption and interest – across industries, regions, and company sizes
- Product capabilities – where we received an overall score of 4.7 out of 5.
Being placed in the top-right “Customers’ Choice” quadrant reflects the trust that organizations like yours place in M-Files to manage and make sense of their unstructured information.
Gartner Peer Insights reviews for M-Files include the following:
“Unveiling Intuitive, Affordable Product with Quick Search Speed. Product is intuitive to use; Support team is responsive; product is reasonably priced” — VP, IT Services in the IT Services Industry [Read the full review]
“Definitively the most intelligent decision made within our business. Working with M-Files has introduced deeper efficiencies in our AP process as well as having in order and easy to access all related information about our projects and customers.” — CEO and BDM in the IT Services Industry [Read the full review]
“Navigating Information Easily with M-Files Document Management System. M-Files is a very powerful and intuitive document management system that helps our organization to manage large volumes of information” — Cyber Security Architect in IT Services Industry [Read the full review]
“Streamlining Our Daily Work with this Innovative Document Management Tool. The processes of installing and customizing this brilliant document management tool were excellent and smooth. It is a friendly tool that streamlines our daily work by automating file management. It is a secure, stable, and easy to use file management software.” — Operations Manager in IT Services Industry [Read the full review]
The M-Files AI-native document management system enables secure collaboration, automates critical workflows, and ensures information governance at scale. Unlike legacy folder-based systems which were not built with AI in mind, M-Files was designed from the ground up with a metadata-driven architecture that organizes information based on what it is, not where it’s stored. This makes it inherently smarter, enabling organizations to break down silos, work more efficiently, and make faster, more informed decisions.
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In the Document Management market, Gartner Peer Insights has published 171 reviews for M-Files in the 18-month review period ending March 31st, 2025
What is Gartner® Peer Insights™?
Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.
Read the report to learn why our customers named us a Customers’ Choice.
About M-Files:
M-Files is an innovative platform that helps organizations:
- Manage information efficiently.
- Automate workflows.
- Increase productivity using artificial intelligence and metadata.
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