How to Save 140,000 hryvnias in 10 Minutes: A Case Study of a Small Factory
Background: A manufacturing plant, part of a corporate group, has a workforce of about 600 employees, with approximately 50 of them being 1C users. Technical support—including server maintenance, 1C configuration, and other related services—is provided to the enterprise by an IT company belonging to the same group.
The Problem
The Chairman of the Board approached LITIKO with a request to analyze an invoice issued by the IT company, which listed services actually rendered for December 2018. The maintenance invoice (Note: for routine support, not for deployment or project implementation) for a single month amounted to 250,000 UAH excluding VAT.
What Was Offered to the Client
The Chairman of the Board asked LITIKO specialists to analyze the breakdown of the services provided by the IT company and evaluate whether the pricing was fair or not.
As Sergiy Litvinenko, Director of LITIKO, points out:
“I asked them to send me this service delivery report. A single glance was enough to see that the contractor, who was billing the client (even though they belong to the same corporate group), was charging for the total pool of their specialists’ working hours rather than the actual time spent solving the client’s tasks.”
What does this mean in practice? For instance, the client required a report modification in 1C. The contractor worked on this issue for three days. However, out of these three days, only 12 hours were actually spent on solving the assigned task. In this case, the client was billed for 24 hours—meaning the full working hours capacity (3 days at 8 hours each) of one specialist assigned to the task. This discrepancy was brought to the attention of the executive who reached out to us.
The Final Outcome
A few days later, the client reported that the contractor had agreed to reduce the invoice from 250,000 UAH to 110,000 UAH. This is how a small enterprise using 1C can save—and effectively earn—140,000 UAH in literally 10 minutes.
