Implementation of quality management system in preparation for ISO certification: Case of KCPM
The Kiev Cardboard and Paper Mill (KCPM), part of the Austrian Pulp Mill Holding, produces a wide range of pulp and paper products.
Few facts about the mill:
- approximately 30% of all cardboard and paper products in Ukraine are produced by the KCPM;
- the plant recycles more than 1500 tons of waste paper every day, it is the main type of raw material;
- more than 700 companies in Ukraine and neighboring countries buy products of the Cardboard and Paper Mill;
- the output of the plant reaches 148 million U.S. dollars;
- more than 2500 people work at the plant;
- the products of KCPM are exported to 35 countries of the world.
Project goals and challenges
With the increasing demand for pulp and paper products of Ukrainian enterprises in Europe, KKPK gradually implemented international standards at all stages of production
In particular, the company needed to implement the quality management system in accordance with international standard ISO 9001:2008. The international standard ISO 9001:2008 does not require any specific software, but sets strict standards for quality control and customer needs satisfaction.
At the time the quality management system request came up, KCPM was already in the process of switching from paper-based workflow to electronic systems. In total, more than 200 people at the company were using various electronic management systems.
As the company was already using the Directum system, the “FINEX: Quality Management” solution was chosen.
Business process Before implementation and After
A quality management system is a part of the organization’s management system. Therefore, if software is used for the quality management system, it should be integrated with the existing IT-infrastructure of the company.
Business solution “FINEX: Quality Management” is a part of the Directum system, due to which it is easily integrated with other modules of the system, which are also necessary to meet the ISO 9001:2008 standard.
The main tasks of the quality management system:
01. Auditing
- Creating a schedule of internal audits
- Sending notifications to the audit team
- Storage of documentation
02. Documenting Violations
- Documenting identified irregularities
- Notifying the necessary employees
- Recording the causes of violations
03. Correcting
- Making records of corrections
- Effectiveness analysis
- Corrective actions
04. Violation prevention
- Recording of remarks and quality claims
- Analysis
- Recommendations on corrective and preventive actions
05. Reporting
- Drawing up reports for different periods, static and dynamic
On the whole complex of the system’s tasks is to increase product quality and customer satisfaction.
Project history
The project of implementing the quality control system “FINEX: Quality Management” at KCPM was done in four stages.
In the first stage, Litiko specialists audited the relevant processes in the company. A migration scenario was developed to ensure correct migration of documentation. Also we developed a way to update the hyperlinks in the existing documents.
In the second stage, the FINEX solution module was modified to meet the needs of the customer. In particular, the imported documents were linked to the “QMS Processes” directory, and notifications of document expiration dates were configured.
The third stage of solution implementation – testing and correction of the defects detected in the solution.
In the last phase of the project the solution was demonstrated to the customer. Minor modifications had been implemented at the customer’s request. Then the project was successfully handed over and an acceptance report was signed
«Thanks to the fact that KCPM already had a DIRECTUM system installed, the new solution was easy to integrate into the company’s IT infrastructure. The implementation of the quality management system went without complications, all stages were completed within the pre-agreed deadlines»
Project results
By implementing the “FINEX: Quality Management” solution, the following results were obtained:
- KCPM improved its standards of operations in accordance with the requirements of ISO 9001:2008;
- A year later, continuing to use the same solution, the company successfully passed re-certification;
- The efficiency of the quality management staff has increased because there was less lose of information and the history of work on product inconsistencies with quality standards became easier to track;
- The processes visibility for the management increased and the involvement of line managers in the quality management processes increased;
- Regular audits and reports help to keep product quality at the required level and increase customer satisfaction;
- The company successfully operates in the international market and increases the number of clients and trade flow.
Results
Compliance with the requirements of ISO 9001:2008
Transparency of Processes for Management
Success in the international market
